Shipping

Shipping

PROCESSING YOUR ORDER

Important notice for you regarding the shipping and processing of your order….

If you are ordering custom-made products from Snake Valley Handmade, we require up to three (3) business days to hand-make your purchased goodies. Reason being is that your hand-poured candles must remain unmoved for a minimum of 24 hours, to ensure that they set correctly.

Likewise, if you are buying our moulded cement products, a similar situation applies them also. This is because, prior to shipping to you, they need time to set and then be waterproofed correctly.

So that your purchases are  created and sent to you as quickly as possible, we are committed to doing our very best to achieve this.

SHIPPING YOUR ORDER

Once you place an order, it will generally be dispatched within 1 business day of your order being ready. However, if your orders occur during promotional or sale periods, it may take up to 10 business days for dispatch. If your order is received on non-business days*, it will be processed and dispatched on the next appropriate business day. 

All Australian orders are sent via Australia Post.** Your delivery time for these postal services is generally between 2 to 10 business days. Even so, please note that it will depend on your location and the level of shipping requested (Standard or Express).

Snake Valley Handmade takes no responsibility for orders that are delayed with the above postal companies due to seasonal periods or Covid19-related delays.

RETURNS AND EXCHANGES

As with all our customers, you would be responsible for all postage costs associated with returns or exchanges for any reason. Snake Valley Handmade does not take responsibility for customers wishing to return or exchange products.

Please see our Refund Policy for more details

*Non-business days include weekends and public holidays.