PROCESSING YOUR ORDER
If you are ordering custom-made products from Snake Valley Handmade, we require up to three (3) business days to hand-make your purchased goodies. All hand-poured candles must remain unmoved for a minimum of 24 hours, to ensure that they set correctly. A similar situation applies to our moulded cement products in that they need time to set and then be waterproofed correctly prior to shipping.
We are committed to doing our very best to get your purchases created and sent as quick as we can!
SHIPPING YOUR ORDER
All orders are dispatched within 1 business day of your order being ready. However, orders during promotional or sale periods may take up to 10 business days for dispatch. Orders received on non-business days* will be processed and dispatched on the next appropriate business day.
All Australian orders are sent via Australia Post.** Delivery for these postal services generally take between 2 to 10 business days, depending on your location and the level of shipping requested (Standard or Express).
** LOCAL PICKUP
Paid orders may also be collected from our studio at 58 Halls Lane, Snake Valley. Vic. 3351.
Snake Valley Handmade takes no responsibility for orders that are delayed with the above postal companies due to seasonal periods or Covid19-related delays.
RETURNS AND EXCHANGES
Customers are responsible for all postage costs associated with returns or exchanges for any reason. Snake Valley Handmade does not take responsibility for customers wishing to return or exchange products.
Please see our Refund Policy for more details
*Non-business days include weekends and public holidays.